Support & FAQ
Quick Links
1. What is PEYMO?
PEYMO is a decentralized, non-custodial crypto app that combines a powerful crypto wallet with a built-in in-store payment experience.
PEYMO enables crypto-to-crypto payments in physical locations, instantly and without intermediaries.
You always own and control your funds.
2. What can I use PEYMO for?
With PEYMO you can:
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pay with crypto in physical stores
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send and receive crypto peer-to-peer
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use PEYMO as a full decentralized wallet
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view balances and transaction history in real time
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secure the app with biometric authentication
3. What makes PEYMO unique compared to other apps and wallets?
PEYMO uniquely combines:
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a decentralized (non-custodial) wallet
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real in-store crypto payments
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instant settlement
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no intermediaries
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no banks, no card networks
PEYMO is cash reinvented — digital, fast, transparent, and traceable.
4. Why does PEYMO only use the Solana network?
PEYMO uses Solana exclusively because it offers:
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extremely fast transaction finality
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very low transaction fees
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high scalability and reliability
This allows payments to feel as smooth and immediate as cash.
5. What are the benefits of PEYMO for users?
For users, PEYMO offers:
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direct payments from your crypto wallet
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no banks, no cards, no intermediaries
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simple flow: open camera → scan → pay
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fast confirmations
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full control over your assets
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no KYC required — PEYMO is decentralized
6. What are the benefits of PEYMO for merchants?
For merchants, PEYMO provides:
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no card processing fees
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no POS terminal costs
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no dependency on national banking systems
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instant settlement — funds are yours immediately
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no intermediaries
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no counterfeit cash
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faster and more reliable than traditional payment systems
7. How do I create and use my wallet in PEYMO?
When you install PEYMO, a decentralized wallet is created directly on your device.
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your private keys are stored locally
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only you can access them
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no third party can control or freeze your wallet
⚠️ Important:
Write down your recovery phrase and store it safely offline.
8. How do I pay in-store with PEYMO?
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Tap the large PEYMO button (P logo) in the center bottom of the app
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The camera opens automatically
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Scan the merchant’s QR code
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Review the amount and merchant details
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Confirm the payment
Done.
9. How do I send and receive crypto?
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Receive: display your QR code or copy your wallet address
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Send: scan a QR code or manually enter an address
All transactions are executed directly on the Solana network.
10. How do merchants work in the PEYMO app?
Merchants on PEYMO can upload:
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product or menu images
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photos of their location
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address and geographic position
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business description
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category (e.g. café, gym, shop)
This helps users discover merchants more easily and creates trust before payment.
11. How secure is PEYMO?
PEYMO is non-custodial, meaning:
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only you control your funds
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no one can freeze or block your wallet
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biometric security is supported
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all transactions are verifiable on-chain
12. What happens if I lose my recovery phrase?
If you lose your recovery phrase, no one can restore your wallet.
This is a core principle of decentralized systems.
PEYMO support cannot recover private keys or funds.
13. Frequently Asked Questions (FAQ)
Is PEYMO a bank?
No. PEYMO is a decentralized crypto application.
Do I need KYC to use PEYMO?
No. PEYMO does not require KYC.
Can PEYMO freeze my account?
No. PEYMO has no control over your wallet.
Are transactions reversible?
No. Blockchain transactions are final.
Where can I see my transaction history?
In the History section of the app.
Can I use PEYMO as my main crypto wallet?
Yes. PEYMO is designed to be a full-featured, everyday crypto wallet.
Is PEYMO suitable for daily payments?
Yes. PEYMO is built specifically for fast, low-cost, everyday transactions.
Why is PEYMO better than paying with cards?
PEYMO removes card fees, banks, delays, and intermediaries.
Do merchants receive payments instantly?
Yes. Settlement happens directly on-chain.
Can I trust merchants listed in PEYMO?
Merchant profiles include images, location, and business details to increase transparency and trust.
Does PEYMO work internationally?
Yes. Blockchain payments are global by design.
Is PEYMO beginner-friendly?
Yes. The app is designed to be simple, even for users new to crypto.
Does PEYMO charge hidden fees?
No. Fees are transparent and visible before confirmation.
Is PEYMO only for advanced crypto users?
No. PEYMO is built for both beginners and experienced users.
Why should I choose PEYMO over other wallets?
Because PEYMO combines payments + wallet + decentralization in one seamless experience.
14. Where can I find information videos and useful links?
We provide additional learning resources, including:
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short explainer videos
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step-by-step usage guides
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merchant onboarding videos
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security and wallet best-practice guides
📌 Information videos and links will be available via:
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the official PEYMO website
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the PEYMO Help & Learning Center
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the PEYMO official social channels
These resources are updated regularly.
15. How do I contact support?
Before contacting support, we strongly encourage you to:
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read this Support & FAQ section in full
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watch the available information videos
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review the linked guides and resources
Most questions are answered there.
If you still need assistance:
⚠️ Never share your recovery phrase or private keys with anyone — including support.